Customer Service in the Hospitality Industry
This course explains the fundamental details of providing exceptional customer service in the fast-paced hospitality sector.
Price £25 ex VAT

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2 hours

About the Course

The Customer Services in the Hospitality Industry Course will show you the basics of providing a truly excellent standard of customer service.
Customer service is what makes your venue stand out from the competition. There are thousands of hospitality businesses across the UK, making it an incredibly competitive industry. With so many restaurants, pubs, bars and hotels to choose from, businesses need to stand out to be successful.
The quality of service that your place provides, no matter how large or small it may be, is what makes your venue memorable. As well as creating your reputation, excellent service is what customers remember— and it’s what keeps them coming back.

Course Content

At the end of our Customer Service module, you will:

  • Understand how to offer excellent levels of customer service
  • Understand how to create a good impression for your customers
  • Know the right ways to handle complaints
  • Understand how to work well in a team


The interactive e-learning course allows you to study at your own pace, acquiring all of the necessary skills and knowledge easily as you progress through the various sections. Test Your Knowledge questions will reinforce your understanding as you go, and at the end of the course you will need to complete and pass a multiple-choice quiz to obtain your certificate.

Duration and Time Limit

This course can be completed in approximately 2 hours from start to finish, although you can do it in your own time.


Upon successful completion of this Institute of Hospitality endorsed course, students will receive their PDF certificate.

We only work with the very best

Our training courses are written and managed by hospitality professionals with many years experience in their field. You will be learning from the best and you will come away from your training inspired by mentors who understand your aspirations and requirements.