Hotel Housekeeping
Guests rate cleanliness as their first priority when choosing a hotel. Learn the skills, behaviour and attitude required of housekeeping staff and much more.

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1 - 2 hour

About the Course

A clean and well-maintained hotel is one of the most important factors for the majority of guests. It is the responsibility of the housekeeping department to maintain this standard, throughout the hospitality industry. This course will explain the duties which are necessary to ensure that guests can enjoy a clean, comfortable and welcoming environment during their stay.

Understanding the role of the housekeeping department is the same no matter the size or quality of the hotel. You will also learn about the skills, behaviour and attitude required of housekeeping staff when carrying out their duties. We will also teach you what to do when preparing for an interview.

Properly trained, helpful staff give the right impression to hotel guests, ensuring excellent customer satisfaction and repeat business. Successful completion of this course will give you the knowledge needed to succeed in this role. It will also show you how to carry out your duties to the highest possible standards.

Housekeeping and Hospitality Course Content

  • An introduction to hotel housekeeping
  • An explanation of the Three Pillars of Housekeeping
  • Learn how a housekeeping department is structured, including duties and responsibilities
  • Learn about the different operations carried out by housekeeping
  • Room cleaning routines and requirements
  • Terminology used in housekeeping


This course is available in easy-to-follow interactive slides, allowing you to study online at your own pace. Additionally we will, test your knowledge after each unit and then a final assessment will show how much you have learned. You will be required to answer 21 of the 30 questions correctly to pass the course and then you will receive your PDF certificate.

Duration and Time Limit

Our Hotel Housekeeping and hospitality course course can be completed in approximately 1-2 hours. However, our course is self-paced so you can study for as long or as little as you wish.


After successful completion of the course you can download your endorsed Industry of Hospitality certificate.

We only work with the very best

Our training courses are written and managed by hospitality professionals with many years experience in their field. You will be learning from the best and you will come away from your training inspired by mentors who understand your aspirations and requirements.

Course Modules

  • An introduction to Housekeeping
  • Three Pillars of Housekeeping
  • Housekeeping Structure
  • Housekeeping Operations
  • Cleaning
  • Housekeeping Terminology