About the Course
Aimed at people working in a hotel or hospitality environment, this course explores the skills and knowledge required to work effectively in a hotel reception role.
It is aimed at people working within hospitality organisations, who work in reception area roles, such as receptionists, concierges and customer service assistants.
As the first point of contact for guests, the reception is one of most important parts of a hotel. This course explores the duties involved with working in the reception area and looks at the common processes you may be expected to complete. The course also explores the organisation, communication and management skills that will help you excel in the role.
- Introduction to the duties of reception
- Telephone and communication skills
- How to handle reception processes
- How to give excellent customer service
- Best practice telephone etiquette
- How to find the right attitude
- Organisation skills
- Computer and IT skills
- Multiple Choice Quiz
All of our courses are delivered directly online and are self-paced so you can study wherever and whenever. The course material is delivered in short sections covering each of the above units in detail and is accompanied with a short test at the end of each to reinforce what you have learned. In order to complete the course successfully you will need to pass 21 out of 30 questions in the end of course assessment.
Duration and Time Limit
This course typically takes approximately 2 – 3 hours to complete although this can vary for each student. Once registered for the course there is no time limit for completion.
Upon completion of the end of course assessment you can download and print your Institute of Hospitality accredited certificate
We only work with the very best
Our training courses are written and managed by hospitality professionals with many years experience in their field. You will be learning from the best and you will come away from your training inspired by mentors who understand your aspirations and requirements.