About the Course
Being a professional waiter is all about delivering exceptional customer service and possessing a unique balance of skills, knowledge and expertise. The front of house team play a crucial role in the operations of a restaurant and the waiters role involves much more than simply taking orders and serving meals. Through our expert training, you will not only learn the main attributes that a professional waiter needs, but also the tools and techniques required to deliver exceptional standards of service, from managing customer expectations through to demonstrating your product knowledge and selecting the right cutlery and glassware. Polish your skills and deliver with poise and professionalism in any front of house role.
Who Is The Course Suitable For?
- Our courses have been written to suit anyone at any level including;
- Those with little knowledge of the hospitality sector
- Experienced waiters who would like to enhance their skills and knowledge
- Individuals seeking new employment in the hospitality sector
- Baristas or bartenders who wish to develop a new set of skills
The course is divided into 5 easy to follow modules which consist of:
An Introduction to the Role of the Waiter – Begin the course by exploring the typical duties and responsibilities of a waiter along with the equipment that they will need to use and the different types of restaurant terminology. The remaining sections of the module will look at the importance of personal appearance and consistently delivering exceptional customer service.
Table Preparation – In the second module of this course, you will learn how to prepare tables and prepare your workstation. Knowing how to properly set a table is important and this module will teach you the various settings for informal and formal events.
Order of Service – Understand what is meant by an order of service and how it should follow in a typical restaurant setting. The module will then progress on to discussing order management including how to take and process orders correctly.
Serving – Discover best practice when it comes to serving customers including carrying plates, using a tray and attending to customers before, during and after their meal.
Product Knowledge – Product knowledge is crucial for a professional waiter. In the final module of this course, you will learn about the various products that waiters serve to customers.
The Professional Waiter training is delivered as an e-learning course through interactive slides, allowing you to study anywhere, anytime at your own pace. At the end of each section, test your knowledge and if you pass the final end of course test by completing 21 out of 30 questions correctly, you will receive a PDF certificate of completion.
Duration and Time Limit
The course can be completed in approximately 2 hours and is self-paced so you can study for as long or as little as you wish.
All of our courses offered by the Training Terminal have been fully endorsed by the Institute of Hospitality.
We Only Work With The Very Best
Our training courses are written and managed by hospitality professionals with many years’ experience in their field. You will be learning from the best and you will come away from your training inspired by mentors who understand your aspirations and requirements.
Share this course
- An Introduction to the Role of the Waiter
- Table Preparation
- Order of Service
- Product Knowledge